Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

56 Comments

The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Royals fire manager Mike Matheny after 65-97 end to season

Minnesota Twis v Kansas City Royals
Getty Images
2 Comments

KANSAS CITY, Mo. – Manager Mike Matheny and pitching coach Cal Eldred were fired by the Kansas Cty Royals on Wednesday night, shortly after the struggling franchise finished the season 65-97 with a listless 9-2 loss to the Cleveland Guardians.

The Royals had exercised their option on Matheny’s contract for 2023 during spring training, when the club hoped it was turning the corner from also-ran to contender again. But plagued by poor pitching, struggles from young position players and failed experiments with veterans, the Royals were largely out of playoff contention by the middle of summer.

The disappointing product led owner John Sherman last month to fire longtime front office executive Dayton Moore, the architect of back-to-back American League champions and the 2015 World Series title team. Moore was replaced by one of his longtime understudies, J.J. Picollo, who made the decision to fire Matheny hours after the season ended.

Matheny became the fifth big league manager to be fired this year.

Philadelphia’s Joe Girardi was replaced on June 3 by Rob Thomson, who engineered a miraculous turnaround to get the Phillies into the playoffs as a wild-card team. The Angels replaced Joe Maddon with Phil Nevin four days later, Toronto’s Charlie Montoyo was succeeded by John Schneider on July 13 and the Rangers’ Chris Woodward by Tony Beasley on Aug. 15.

In addition, Miami’s Don Mattingly said late last month that he will not return next season.