Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

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The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Tom Ricketts says the Cubs don’t have any more money

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Cubs owner Tom Ricketts met the media in Mesa, Arizona today and said a couple of things that were fun.

First, he addressed the controversy that arose earlier this month when emails of his father’s — family patriarch Joe Ricketts — were leaked, showing him forwarding and approvingly commenting on racist jokes. Ricketts apologized for those serving as a “distraction” for the Cubs which, OK. He also said “Those aren’t the values our family was raised with… I never heard my father say anything remotely racist.” If you choose to believe that a 77-year-old conservative guy who loves racist emails — who once spearheaded an anti-Obama ad campaign that required a “literate African-American” as its spokesman — hasn’t said racist stuff a-plenty, that’s between you and your credulity.

More relevant to the 2019 Cubs is this:

The Cubs aren’t in the same position as some other contenders in that (a) they don’t have a cheap payroll; and (b) are not obvious candidates for the big free agents like Harper or Machado, but I still find that comment pretty rich for an owner of one of baseball’s marquee franchises in a non-salary cap league. If nothing else, it’s an admission by Ricketts that he, like the other owners, consider the Luxury Tax to be a defacto salary cap.