The Rockies aren’t doing that great and, on the Fourth of July, they got their butts handed to them. One fan, who took his family over 200 miles from Grand Junction, CO to Denver to see that game, filled out a fan satisfaction form after the game and dropped it in a box.
I’m sure many of you have done that before at ballparks, retail stores, restaurants, whatever. I’m guessing most of you have never received a response. I haven’t. And I certainly have never received a response directly from the owner of the business. But this fan from Grand Junction did. From News Channel 5 in Grand Junction:
“I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time,” said Ferguson.
Two days later, he found out his comments did not go unnoticed. Ferguson received a reply in his inbox simply stating, “If product and experience that bad don’t come!”… signed owner, chairman and CEO of the Colorado Rockies Dick Monfort.
Monfort was seemingly so eager to respond back to the fan that he sent the response by telegram. At least I’m assuming it was based on the lack of articles in the note.
Don’t worry, Dick. If the team continues to stink, they won’t.
Anyway, I can see a fan complaint like that not rising to the attention of the actual owner of the team. And I can see, if such fan complaints did rise to the attention of the owner of the team, the owner trying to turn it into a good customer service moment of some kind. But I really can’t figure out how the owner of a team figures that a snippy little response like that is a better idea than simply ignoring it or doing something nice.
Kyle Schwarber made a quicker-than-expected recovery from ACL surgery and then, after an Arizona Fall League rehab assignment, was shuttled up to Cleveland for the World Series. But that’s not all he has done.
Schwarber is now the latest ever Best Shape of His Life All-Star. Or so says Kris Bryant, talking to Patrick Mooney of CSNChicago.com:
“We’ve seen first-hand the work that he’s putting in and how hard he’s been going . . . Honestly, I saw him out — maybe a couple weeks after his surgery — and he’s moving around, walking. And I’m like: ‘Dang, this guy’s not human. How? I saw your leg bend in half, and you’re walking around. This is unbelievable . . .(It’s) watching him dripping with sweat every single day. Every single day, this guy is drenched. I feel like he’s in the best shape of his life (now). There was no doubt in my mind that he could do it. It was just a matter of if they let him.”
May as well just forfeit now, Indians. No way you can deal with an October BSOHL guy.
When Mike Hazen left the Red Sox to go run the Diamondbacks, the Red Sox set out to look for a new general manager to replace him. Now, according to Pete Abraham, they may not replace him after all. Instead, president Dave Dombrowski may just leave the seat vacant and run the Sox all by himself.
Which, to be clear, is something Dombrowski is more than capable of doing, as he has been a general manager for decades now. A lot of this stuff is a function of job title-inflation, with guys in Dombrowski’s position being given elevated titles despite the fact that they are, more or less, still running the baseball operations department like they did when they were merely general managers. GM, meanwhile, has become a less authoritative position in many organizations, making it a somewhat less visible and perhaps less desirable job than it used to be.
Not that it’s totally about optics. The job of running a ball club is a lot more complicated than it used to be, and having one guy who can run big picture stuff and close deals like Dombrowski with another one being in charge of the more day-to-day tasks of the top baseball executive may be ideal. It also may help reign in some of the excesses of the top guy. Dombrowski, after all, may have been a master of a the big deal while running the Tigers, but in a lot of ways the win-now philosophy cost the club a lot of money and a lot of lower level talent. Another voice with a decent degree of power may be useful in that mix. As may a clear line of succession should Dombrowski decide to move on in a year or two.