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Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

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The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Video: Holliday’s home run a fitting goodbye for Cardinals

ST. LOUIS, MO - SEPTEMBER 30: Matt Holliday #7 of the St. Louis Cardinals hits a solo home run against the Pittsburgh Pirates in the seventh inning at Busch Stadium on September 30, 2016 in St. Louis, Missouri.  (Photo by Dilip Vishwanat/Getty Images)
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If tonight was his last night in a Cardinals uniform, Matt Holliday made the most of it.

After sitting out most of the second half with a fractured thumb, the 36-year-old was activated from the disabled list on Friday and slotted in as a pinch-hitter during the seventh inning of the Cardinals’ 7-0 shutout. What happened next could hardly have elicited more sentiment had it been scripted:

The solo shot was Holliday’s first home run as a pinch-hitter, and his first home run of any kind since August 9. The triumphant moment might have been the last of its kind in St. Louis, as it was reported earlier today that the Cardinals do not plan to exercise Holliday’s option in 2017.

Prior to the game, the left fielder released a statement in which he expressed his gratitude for the past eight seasons with the Cardinals’ organization:

I would like to thank Mr. Dewitt, Mo and the entire ownership group for the opportunity to play for the St. Louis Cardinals.

I am proud of what we have accomplished on and off the field during the past seven years. I have also been humbled by the incredible support and participation in our Homers for Health program.

It has been an honor to play in front of such great fans and for such a historic organization. I can honestly say it has been a dream come true.

While I’m disappointed this could be it here in St. Louis, I understand that it might be time to move on.

I’d like to express my love and admiration for Tony, Mike and all of the coaches and staff that I have had the pleasure to do life with these past seven-plus years.

The most emotional part of this is my teammates and the relationships I’ve built with some of these guys over the years. Particularly, Adam and Yadi, to be considered part of the core with two of the finest human beings I’ve ever known.

Finally, I’m eternally thankful for the Lord bringing me to the city of St. Louis in August of 2008. Lots of cool stuff has happened since then. On behalf of my wife Leslee and our children Jackson, Ethan, Gracyn and Reed: Thank you!

Angel Pagan body-slammed a fan on the field

SAN FRANCISCO, CA - SEPTEMBER 13: Angel Pagan #16 of the San Francisco Giants argues with umpire Jerry Meals #41 after a called third strike during the first inning against the San Diego Padres at AT&T Park on September 13, 2016 in San Francisco, California.  (Photo by Jason O. Watson/Getty Images)
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Don’t interrupt Angel Pagan in the middle of a wild card race. Better yet, don’t interrupt him at all.

A fan learned that the hard way during Friday’s Giants-Dodgers game. In the fourth inning, a group of fans ran onto the field with white flowers in their hands, presumably to hand to Giants players. According to eyewitness accounts, one player was reprimanded by San Francisco starter Madison Bumgarner, while Buster Posey fended off another.

Angel Pagan, however, took more extreme and inventive measures.

On-field security started closing in on the fan as he approached Pagan, but didn’t appear to pick up the pace until the outfielder dropped him on the field.

Vin Scully, who was wrapping up the third-to-last game of his career, provided play-by-play of the incident.

A couple of kids, trying to steal a moment, slow down the game, running on the field and just taking a big moment on the big stage. They’ve got one of them in right field, and the other one is nailed down by Pagan in left field. And the crowd loved that! They went up to do something with Angel Pagan, but [Pagan] grabbed him and slammed him to the ground, and they’re taking him off the field. […] Doesn’t that bring you back to the ’60s, and the flower children? Oh what, you don’t remember the ’60s? Okay.

The next time you want to send a message to a player, maybe try a tweet (throw in a flower emoji or two if you feel so inclined). Just don’t make a showy display of affection in the middle of a game. It’s bound to go badly, at least where Angel Pagan is concerned.