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Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

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The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

What’s on Tap: Previewing Monday’s action

CLEVELAND, OH - SEPTEMBER 21: Starter Corey Kluber #28 of the Cleveland Indians pitches during the first inning against the Kansas City Royals at Progressive Field on September 21, 2016 in Cleveland, Ohio. (Photo by Jason Miller/Getty Images)
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The Indians, leading by one game over the Tigers, can clinch the AL Central on Monday night and they’ll have their best starter going for them in Corey Kluber. Kluber will match up against the Tigers’ Buck Farmer in a 7:10 PM EST start at Comerica Park.

Kluber won the American League Cy Young Award in 2014, going 18-9 with a 2.44 ERA, but regressed last season, finishing with a league-worst total of 16 losses and a 3.49 ERA. Thankfully for the Indians, he bounced back in 2016. He’ll enter tonight’s start with an 18-9 record, a 3.11 ERA, and a 224/56 K/BB ratio in 211 innings. Among qualified starters in the AL, Kluber is fourth-best in ERA behind Michael Fulmer, Masahiro Tanaka, and Rick Porcello.

Kluber’s best case for the Cy Young is a Sabermetric one. Though his record is good, Porcello shares his 3.11 ERA but with a 22-4 record. Kluber, however, has the best Fielding Independent Pitching (FIP) in the league at 3.11. FIP, for the uninitiated, is a “retrodictor.” In other words, it attempts to figure out what a pitcher’s ERA should have been if defense weren’t a factor. Kluber shines with a 26.6 percent strikeout rate that ranks as the fourth best in the league and a 6.7 percent walk rate that is the 17th-lowest. xFIP is like FIP but it assumes a home run rate close to the league average (about 10 percent as a percentage of fly balls). Kluber falls back to fifth in the league at 3.46 here, but the only players above him have much worse real results. So, even xFIP bolsters Kluber’s case for the Cy Young Award.

If Kluber is able to help the Indians beat the Tigers on Monday night, the club will have won a division title for the first time since 2007. That was when the club was led by CC Sabathia, then all of 26 years old. It’s been a long time coming for the Indians.

The rest of Monday’s action…

Arizona Diamondbacks (Archie Bradley) @ Washington Nationals (Tanner Roark), 7:05 PM EDT

Chicago Cubs (Kyle Hendricks) @ Pittsburgh Pirates (Chad Kuhl), 7:05 PM EDT

New York Yankees (Luis Severino) @ Toronto Blue Jays (J.A. Happ), 7:07 PM EDT

New York Mets (Bartolo Colon) @ Miami Marlins (Adam Conley), 7:10 PM EDT

Milwaukee Brewers (Matt Garza) @ Texas Rangers (Martin Perez), 8:05 PM EDT

Seattle Mariners (Hisashi Iwakuma) @ Houston Astros (Collin McHugh), 8:10 PM EDT

Tampa Bay Rays (Drew Smyly) @ Chicago White Sox (James Shields), 8:10 PM EDT

Cincinnati Reds (Tim Adleman) @ St. Louis Cardinals (Jaime Garcia), 8:15 PM EDT

Oakland Athletics (Sean Manaea) @ Los Angeles Angels (Jered Weaver), 10:05 PM EDT

Officials: Speed, impact likely killed Jose Fernandez

MIAMI, FL - AUGUST 03: Jose Fernandez #16 of the Miami Marlins looks on during a game against the New York Mets at Marlins Park on August 3, 2015 in Miami, Florida.  (Photo by Mike Ehrmann/Getty Images)
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Some details have been released in connection with the investigation into the boat crash which killed Jose Fernandez.

Lorenzo Veloz, an official with the Florida Wildlife Commission, told USA Today that the boat carrying Jose Fernandez and two others was traveling at a high rate of speed when it struck rocks as it approached a channel near the port of Miami. While autopsy results have not yet been released, it is likely that trauma from the crash, and not drowning, is what killed the boat’s passengers. Veloz said it did not appear that Fernandez was driving and that, while it was a boat he used often, it did not belong to him. Rather, it belonged to one of the other men killed in the crash.

Veloz said neither drugs nor alcohol are believed to have been a factor in the crash. Toxicology results will take some time, however.

It is estimated that the boat was traveling at full speed, between 55 and 65 miles per hour, when it hit rocks and capsized.