Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

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The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Aaron Boone interviewed for the Yankees manager job today

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MLB.com’s Bryan Hoch reports that ESPN broadcaster Aaron Boone interviewed for the Yankees’ manager job today. No word as to whether he hit a big home run.

Boone, an ESPN analyst, obviously has some history with the Yankees, but he has no coaching experience at any level. Joel Sherman of the New York Post wrote earlier this week of Boone that the Yankees “are intrigued if his charisma and passion can compensate for inexperience.” I’d say the answer to that question, whenever asked and in whatever context, is always “no,” but I suppose there’s a first time for everything.

So far the Yankees have interviewed Rob Thomson, Eric Wedge and Hensley Meulens. Yesterday Brian Cashman said there was no rush to fill the job, and that the Winter Meetings are not a deadline for the team in doing so.