The Padres season ticket sales staff is the best

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Because I’ve never lived in the same town as a major league baseball team — blast! — I’ve never been in a position to buy season tickets.  I have heard tell of others’ adventures in the land of season tickets before, however, and I usually either hear about how (a) the team’s ticket sales staff is awesome; or (b) the team’s ticket sales staff if terrible.

Sports Business Journal decided to go beyond the anecdotal and to actually put the season ticket sales staffs to the test via the old mystery shopper routine.  The result: the Padres offer the best customer service. The Rockies, the worst. For those who care, the Yankees tied for third place. I mention that because I hear a lot of complaints from friends about the Yankees’ customer service. At least using SBJ’s methodology, those complaints are outliers.

As for that methodology: the SBJ shoppers called each team that had tickets available* and were trained to act disappointed at the price of the tickets offered or that certain tickets weren’t available, and the teams were scored on the alternatives the sales person offered, how they answered questions and that sort of thing.  I have no idea if that captures the essence of what customers truly care about, but it’s kind of neat anyway.

Not included here, but which is often a source of complaints: ongoing customer service for existing season ticket holders. Like a lot of enterprises, one gets the sense that teams are great at getting customers in the door with those initial sales, but then neglect the loyal customers later.  Personally, I’m way more impressed if you treat me well after I’ve given you my money rather than before.

*The Red Sox, Twins Cubs, Phillies and Cardinals weren’t included due to having no tickets available.

Fernando Rodney gives up walk-off homer to Gary Sanchez

AP Photo
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The Fernando Rodney Experience hasn’t been a good one for the Twins thus far. The veteran closer served up three runs in the bottom of the ninth inning to the Yankees on Thursday afternoon, erasing a 4-1 lead and blowing his third save in five opportunities.

In the ninth, Didi Gregorius reached on a throwing error by Miguel Sano. Giancarlo Stanton then singled, and Gary Sanchez followed up with a walk-off three-run home run.

Rodney, 41, now sports a 6.75 ERA on the year. He inked a one-year, $4.5 million contract with the Twins back in December. The club has an option for next year worth $4.25 million. If things keep going the way they’re going, the Twins aren’t going to want to pick up that option.

The Twins may even want to think about moving Ryan Pressly or Addison Reed into the closer’s role, even if just temporarily. Pressly has been terrific, tossing 13 scoreless innings with 18 strikeouts. Reed has a 2.25 ERA with 12 strikeouts in 12 innings.