Because I’ve never lived in the same town as a major league baseball team — blast! — I’ve never been in a position to buy season tickets. I have heard tell of others’ adventures in the land of season tickets before, however, and I usually either hear about how (a) the team’s ticket sales staff is awesome; or (b) the team’s ticket sales staff if terrible.
Sports Business Journal decided to go beyond the anecdotal and to actually put the season ticket sales staffs to the test via the old mystery shopper routine. The result: the Padres offer the best customer service. The Rockies, the worst. For those who care, the Yankees tied for third place. I mention that because I hear a lot of complaints from friends about the Yankees’ customer service. At least using SBJ’s methodology, those complaints are outliers.
As for that methodology: the SBJ shoppers called each team that had tickets available* and were trained to act disappointed at the price of the tickets offered or that certain tickets weren’t available, and the teams were scored on the alternatives the sales person offered, how they answered questions and that sort of thing. I have no idea if that captures the essence of what customers truly care about, but it’s kind of neat anyway.
Not included here, but which is often a source of complaints: ongoing customer service for existing season ticket holders. Like a lot of enterprises, one gets the sense that teams are great at getting customers in the door with those initial sales, but then neglect the loyal customers later. Personally, I’m way more impressed if you treat me well after I’ve given you my money rather than before.
*The Red Sox, Twins Cubs, Phillies and Cardinals weren’t included due to having no tickets available.
The Blue Jays acquired Yankees’ infielder/outfielder Rob Refsnyder for first base prospect Ryan McBroom, the teams announced Sunday. Refsnyder was designated for assignment by the Yankees earlier in the week and is expected to report to Triple-A Buffalo, while McBroom could find a landing place on the Blue Jays’ Double-A roster in Trenton.
Refsnyder, 26, had trouble heating up at the plate during his third campaign with the Yankees. He batted .135/.200/.216 with a double and two stolen bases through his first 40 PA in 2017 and was optioned to Triple-A Scranton/Wilkes-Barre coming out of the All-Star break. His numbers solidified during a 38-game stint in Triple-A, where he posted a .312/.390/.464 batting line with 15 extra-base hits in 159 PA. He’s not slated for a major league gig with the Blue Jays just yet, but could see some time at second base behind Ryan Goins and Darwin Barney, especially with Devon Travis and Troy Tulowitzki still on the mend.
McBroom, 25, was ranked No. 30 among the Blue Jays’ top prospects in 2017. He profiles as a bat-only first baseman with little speed or range in the infield, and was working through his second season at Double-A New Hampshire prior to the trade. He entered Sunday slashing .243/.321/.402 with 12 home runs through his first 392 PA of the year.
Marlins’ president of baseball operations Michael Hill told reporters Sunday that he has no intention of dealing Giancarlo Stanton, Christian Yelich, Justin Bour, J.T. Realmuto, Marcell Ozuna or Dan Straily at the trade deadline this July. That’s a decision he feels would be better left in the hands of the Marlins’ new ownership, though the hand-off may still be a ways away.
That doesn’t mean that teams aren’t interested in the club’s core players, however. From Clark Spencer of the Miami Herald:
It’s not stopping calls from coming in,” Hill said of the interest. “It’s been fairly consistent, with people checking in to see where we’re at to see if we may be open to expanding the players we’re talking about. But we haven’t put any of those guys in play.
ESPN’s Buster Olney adds that there’s a catch-22 when it comes to moving superstars like Stanton. He represents the face of the franchise and one of the team’s most significant assets, but the remainder of his 13-year, $325 million contract also makes up a sizable portion of the Marlins’ debt.
While the club may not be ready to deal some of their marquee players just yet, they don’t intend to sit pat at the deadline, either. They’re still looking to shed some payroll in the bullpen after dealing right-handed reliever David Phelps to the Mariners and appear to be listening to multiple offers on fellow righty A.J. Ramos. Ramos, 30, has seen mixed results over his first 37 1/3 innings of 2017 with a 3.86 ERA, 4.8 BB/9 and 11.1 SO/9, though Hill appears optimistic that the Marlins can extract considerable value from a trade.