Customer Service Representative

The Padres season ticket sales staff is the best

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Because I’ve never lived in the same town as a major league baseball team — blast! — I’ve never been in a position to buy season tickets.  I have heard tell of others’ adventures in the land of season tickets before, however, and I usually either hear about how (a) the team’s ticket sales staff is awesome; or (b) the team’s ticket sales staff if terrible.

Sports Business Journal decided to go beyond the anecdotal and to actually put the season ticket sales staffs to the test via the old mystery shopper routine.  The result: the Padres offer the best customer service. The Rockies, the worst. For those who care, the Yankees tied for third place. I mention that because I hear a lot of complaints from friends about the Yankees’ customer service. At least using SBJ’s methodology, those complaints are outliers.

As for that methodology: the SBJ shoppers called each team that had tickets available* and were trained to act disappointed at the price of the tickets offered or that certain tickets weren’t available, and the teams were scored on the alternatives the sales person offered, how they answered questions and that sort of thing.  I have no idea if that captures the essence of what customers truly care about, but it’s kind of neat anyway.

Not included here, but which is often a source of complaints: ongoing customer service for existing season ticket holders. Like a lot of enterprises, one gets the sense that teams are great at getting customers in the door with those initial sales, but then neglect the loyal customers later.  Personally, I’m way more impressed if you treat me well after I’ve given you my money rather than before.

*The Red Sox, Twins Cubs, Phillies and Cardinals weren’t included due to having no tickets available.

Report: Cardinals are scouting Cuban outfielder Luis Robert

ST. LOUIS, MO - APRIL 25: Baseballs sit in the St. Louis Cardinals dugout prior to a game between the Pittsburgh Pirates and the St. Louis Cardinals at Busch Stadium on April 25, 2014 in St. Louis, Missouri. (Photo by David Welker/Getty Images)
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According to Derrick Goold of the St. Louis Post-Dispatch, the Cardinals are keeping an eye on outfield prospect Luis Robert. The 19-year-old left his native Cuba last November and is expected to command interest from multiple MLB teams as he approaches free agency. Goold adds that the Cardinals sent scouts to evaluate Robert’s workouts in the Dominican Republic as recently as last week.

There’s still a good chance that the club won’t get a shot at signing him; as Craig mentioned last month, it seems likely that Major League Baseball won’t declare Robert a free agent until after June 15. By July 2, the new Collective Bargaining Agreement’s policies on international bonuses will go into effect, handcuffing teams with the maximum penalty for bonuses to a $300,000 signing figure for any available international prospect. It’s designed to effectively take away those teams’ abilities to sign additional international talent, and the Cardinals have already spent a reported $9.35 million in bonuses on Venezuelan outfielder Victor Garcia, Cuban outfielders Jonatan Machado and Randy Arozarena and Cuban right-hander Johan Oviedo.

Until the cutoff in mid-June, the Cardinals are likely to continue actively scouting other international talent, including Robert. MLB.com’s Jesse Sanchez quotes an anonymous National League scouting director who describes Robert as the No. 2 talent behind Japanese wunderkind Shohei Otani. The 19-year-old hit .286/.319/.397 with a .716 OPS during a 16-game run in the Canadian-American League in 2016, following up an impressive three-year tenure with the Ciego de Avila in the Cuban National Series from 2013-2015.

Cubs extend Pedro Strop through 2018

CLEVELAND, OH - OCTOBER 25:  Pedro Strop #46 of the Chicago Cubs reacts during the sixth inning against the Cleveland Indians in Game One of the 2016 World Series at Progressive Field on October 25, 2016 in Cleveland, Ohio.  (Photo by Elsa/Getty Images)
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ESPN’s Jesse Rogers reported over the weekend that the Cubs and reliever Pedro Strop agreed to a contract extension. He’ll remain with the Cubs through 2018 and the new deal includes a club option for the 2019 season as well. Per Mark Gonzales of the Chicago Tribune, Strop will earn $5.85 million in 2018 and the club option is worth $6.25 million with a $500,000 buyout. The two sides already avoided arbitration earlier this month, agreeing on a $5.5 million salary for the 2017 season.

Strop, 31, has been a very reliable reliever for the Cubs over the last three years. He has a combined 2.65 ERA with 212 strikeouts and 69 walks over 176 1/3 innings in that span of time.

The Cubs replaced Aroldis Chapman with Wade Davis, so Strop and Hector Rondon will be bridging the gap to Davis this coming season.

Strop joined the Cubs along with Jake Arrieta in the July 2013 trade that sent Steve Clevenger and Scott Feldman to the Orioles. That trade panned out well for the Cubs.