The Padres season ticket sales staff is the best

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Because I’ve never lived in the same town as a major league baseball team — blast! — I’ve never been in a position to buy season tickets.  I have heard tell of others’ adventures in the land of season tickets before, however, and I usually either hear about how (a) the team’s ticket sales staff is awesome; or (b) the team’s ticket sales staff if terrible.

Sports Business Journal decided to go beyond the anecdotal and to actually put the season ticket sales staffs to the test via the old mystery shopper routine.  The result: the Padres offer the best customer service. The Rockies, the worst. For those who care, the Yankees tied for third place. I mention that because I hear a lot of complaints from friends about the Yankees’ customer service. At least using SBJ’s methodology, those complaints are outliers.

As for that methodology: the SBJ shoppers called each team that had tickets available* and were trained to act disappointed at the price of the tickets offered or that certain tickets weren’t available, and the teams were scored on the alternatives the sales person offered, how they answered questions and that sort of thing.  I have no idea if that captures the essence of what customers truly care about, but it’s kind of neat anyway.

Not included here, but which is often a source of complaints: ongoing customer service for existing season ticket holders. Like a lot of enterprises, one gets the sense that teams are great at getting customers in the door with those initial sales, but then neglect the loyal customers later.  Personally, I’m way more impressed if you treat me well after I’ve given you my money rather than before.

*The Red Sox, Twins Cubs, Phillies and Cardinals weren’t included due to having no tickets available.

Hyun-Jin Ryu will open season in Dodgers’ rotation

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Dodgers manager Dave Roberts announced on Monday that Hyun-Jin Ryu will open the regular season in the starting rotation, MLB.com’s Ken Gurnick reports.

Ryu, 30, missed the entire 2015 season and made only one start last season due to shoulder and elbow injuries. The lefty has looked solid in three spring appearances, however, yielding a lone run on five hits and a walk with eight strikeouts in nine innings.

With Scott Kazmir likely to begin the season on the disabled list, that leaves Alex Wood and Brandon McCarthy to battle it out for the fifth spot in the Dodgers’ rotation.

Jorge Soler diagnosed with strained oblique, Opening Day in doubt

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Royals outfielder Jorge Soler has been diagnosed with a strained oblique, making it likely that he begins the regular season on the disabled list, Rustin Dodd of The Kansas City Star reports.

The Royals acquired Soler from the Cubs in December in exchange for reliever Wade Davis. Over parts of three seasons with the Cubs, Soler hit .258/.328/.434 with 27 home runs and 98 RBI in 765 plate appearances.

When he’s healthy, Soler is expected to find himself in the Royals’ lineup as a right fielder and occasionally as a designated hitter.