The Padres season ticket sales staff is the best

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Because I’ve never lived in the same town as a major league baseball team — blast! — I’ve never been in a position to buy season tickets.  I have heard tell of others’ adventures in the land of season tickets before, however, and I usually either hear about how (a) the team’s ticket sales staff is awesome; or (b) the team’s ticket sales staff if terrible.

Sports Business Journal decided to go beyond the anecdotal and to actually put the season ticket sales staffs to the test via the old mystery shopper routine.  The result: the Padres offer the best customer service. The Rockies, the worst. For those who care, the Yankees tied for third place. I mention that because I hear a lot of complaints from friends about the Yankees’ customer service. At least using SBJ’s methodology, those complaints are outliers.

As for that methodology: the SBJ shoppers called each team that had tickets available* and were trained to act disappointed at the price of the tickets offered or that certain tickets weren’t available, and the teams were scored on the alternatives the sales person offered, how they answered questions and that sort of thing.  I have no idea if that captures the essence of what customers truly care about, but it’s kind of neat anyway.

Not included here, but which is often a source of complaints: ongoing customer service for existing season ticket holders. Like a lot of enterprises, one gets the sense that teams are great at getting customers in the door with those initial sales, but then neglect the loyal customers later.  Personally, I’m way more impressed if you treat me well after I’ve given you my money rather than before.

*The Red Sox, Twins Cubs, Phillies and Cardinals weren’t included due to having no tickets available.

Mike Trout has a torn thumb ligament, could require surgery

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Yesterday Mike Trout left the Marlins-Angels game after hurting his thumb while sliding head first into second base. After the game the Angels talked about it as if it were just a sprain. Trout had an MRI today, however, and the diagnosis is far worse: he has a torn thumb ligament.

While a treatment option has not yet been chosen, surgery is a possibility. A certainty is that he’ll miss, at the very least, several weeks of play. He has been placed on the disabled list for the first time in his career.

Trout, the reigning AL MVP and, without question, the best player in baseball, is batting .337/.461/.742 with 16 home runs, 36 RBI, 36 runs scored, and 10 stolen bases in 206 plate appearances this season. Even with the one of the weaker supporting casts in baseball, Trout had the Angels near .500 and in at least arguable contention in the AL West.

Without him, they are likely sunk. Without him, baseball is worse off.

Basebrawl! Harper, Strickland punch away, Nats-Giants fight

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SAN FRANCISCO — Nationals slugger Bryce Harper and San Francisco reliever Hunter Strickland both landed punches to the head during a wild brawl that erupted Monday after a hit by pitch.

Harper was hit in the right hip by Strickland’s 98 mph fastball in the eighth inning with Washington ahead 2-0.

Harper pointed the bat toward Strickland, charged the mound and fired his batting helmet wide of the pitcher. They started to swing away and they each connected as the benches and bullpens emptied.

At least two Giants players forcefully dragged Strickland from the middle of the brawl all the way into the dugout. Harper and Strickland were both ejected.

In the 2014 NL Division Series, Harper hit two home runs off Strickland. After the star’s second shot, in Game 4, he stared at Strickland as he rounded the bases.